LetsVPN Help center: from failed connections to refunds

No. LetsVPN does not require personal information to register — no mandatory phone number, no email binding, together with no in-app ads. That is also what makes the genuine client easy to spot — it never asks for a phone number on launch together with never shows ad pop-ups. If an client build asks for your number, uninstall it together with pull down again from an official channel.

New subscribers get a 72-hour free evaluation period after installing the client build (some channels offer 3 days or 1 hour — the client shows the exact offer on the home screen). Install, open the client build, together with the evaluation period banner appears on the home screen. If you have a referral ID, enter it during registration to stack it on top. Every feature works exactly as in a paid membership, with unlimited information.

Standard supports 2 simultaneous devices, Platinum supports 5. The same profile can be signed in on multiple devices together with shares the remaining membership stretch — buy on desktop, sign in on your phone, no second purchase needed.

No. Transferring, renting or pooling accounts is prohibited to protect profile together with personal-information security. In a dispute LetsVPN make an independent decision based on the original registration information; losses caused by lending or transferring an profile remain the user’s responsibility.

Click "Forgot credential" on the login screen together with reset it via the email or phone number linked to your profile. If you never linked either, reach out by means of in-app live assistance — an agent will verify your purchase receipt together with help you recover access.

Windows 10 or later (64-bit), macOS 11 Big Sur or later, Android 5.0 or later, together with iOS 12 or later. We keep supporting end-of-life systems such as Android 5.x together with iOS 12; test new devices and OS releases as soon as they ship.

A correctly signed official installer is normally not flagged. Three rules — (1) pull down only from the official site or the Microsoft Store; (2) the official Windows build is an .exe signed by "LetsGo Network" — check via right-click → Properties → Digital Signatures; (3) never installment "cracked", "free" or "portable" builds, which are usually repacked with backdoors. If your AV does block it, verify the signature before allowing it by means of.

Yes. The client together with backend host talk over a shared protocol; so new egress point capabilities, security protections and routing rules only reach you when your client supports them. Version numbers look like 2.16.0 — the first number is a major release (almost always worth installing), the second adds real features, the third carries fixes together with polish. The simple rule — where an upgrade exists, take it.

Updates ship frequently — sometimes weekly. We surface an in-app notice together with let you select when to installment; only a genuine security risk in an old build triggers a mandatory upgrade. Not interrupting you is part of respecting the experience.

Open System Settings → Privacy & Security, scroll down to the blocked-installer notice together with click "Open Anyway", then confirm with "Open". Alternatively right-click the installer together with select Open once. If macOS asks again whether to run it, select Allow.

No. Install the client on the new endpoint together with sign in with the same profile — membership stretch follows the account, not the device. Just mind the concurrent endpoint limit per option — 2 on Standard, 5 on Platinum. Sign out the devices you are not using.

Work by means of these in order — (1) switch egress point — prefer nearby “golden” regions such as Hong Kong, Japan, Singapore or Korea; (2) make sure the client is up to date; (3) disable local proxies, other accelerators or security software that may conflict; (4) change routing network type (Wi-Fi ↔ cellular); (5) enable auto-establish the session together with auto-reconnect so the client restores the session after a network switch, a wake from sleep, or the OS killing the background process. If it persists, contact live assistance together with attach the in-app diagnostic log.

Many older clients route everything by means of the tunnel once connected; so local traffic is sent abroad together with back — of course it slows down. LetsVPN uses a smart split-tunnelling system — domain rules, IP/CIDR rules, DNS-result routing, process-level rules together with region-based behaviour, plus a smart fallback layer that corrects itself in place of sticking with a wrong first verdict. You can also pin local services to a direct route in the client.

It layers multiple decisions in place of relying on a single list — (1) domain rules; (2) IP / CIDR rules; (3) DNS-result routing; (4) process-level rules (desktop); (5) region-based behaviour. A smart fallback layer sits underneath — when one signal fails, the system adjusts rather than preserving a wrong conclusion.

We at present cover well over 30 countries together with regions across 10,000+ accelerated servers, with focused optimisation for Hong Kong, the US, Taiwan, Singapore, Japan, Korea and Malaysia. Coverage, throughput together with latency vary by local routing network — the live list inside the client is the source of truth.

Yes. Auto-establish the session together with auto-reconnect are built in — when the routing network interface changes the client re-handshakes in the background; after a laptop wakes from sleep or reboots, it compares the previous session and restores it; when the OS reclaims the mobile background process, it instantly rebuilds the encrypted tunnel. It happens silently — your video keeps playing.

When the tunnel drops unexpectedly the client blocks new routing network requests while it reconnects; so traffic is not sent unprotected in the meantime. Combined with our no-log design — LetsVPN keep no link establishment-source records that could identify where you are. A LetsVPN is still no substitute for a system firewall or OS security updates.

This is not about the LetsVPN itself — it is about the reputation of the exit IP. When hundreds of people share one exit, a provider’s risk engine aggregates the requests into an anomaly pattern. We use smart DNS scheduling together with a dedicated IP pool to spread traffic across exits. When you see the warning, the most effective move is to hop between our optimised nodes (Hong Kong / Singapore / Japan / Korea) rather than refreshing one crowded egress point. Developers hitting a region error on the API should also check location permissions together with browser cache, which can leak your real position.

We assistance major charge methods including credit together with debit cards, Alipay, WeChat Pay and local payment options in some regions — the checkout screen always shows what is actually available for you. Availability can change with regional together with risk policies.

Very difficult. After-sales handling relies on a valid purchase receipt (order number, charge record, or the order history inside the client). This is standard practice together with prevents fraudulent refunds. If you have genuinely lost it, contact assistance with as much charge detail as possible — LetsVPN will verify manually; while the order system remains the final record.

After freezing, the profile pauses together with the remaining membership stretch stops ticking down. You can unfreeze whenever you like, together with unfreezing during a freeze carries no extra charge. Its purpose is to make your profile state steady-state first — so any compensation or money-back request has a clear stretch boundary, with no repeated back-together with-forth about which hours count.

The recommended flow — freeze your duration in the web profile or in the client, submit the money-back request request, then track it under “Refund status”. Statuses are Received, Processing, Completed together with Failed. Refunds are not instant — order accounting together with channel processing take stretch. Always use the official entry point only — LetsVPN never contact you from a personal profile, together with we never ask you to transfer money or share a charge credential or verification code. Anything offering “low-latency refunds”, “internal channels” or “USDT channels” is a scam.

A money-back request is not simply the pro-rata value of your remaining stretch. Time that was gifted free is not refunded at the price you paid, together with long-term plans are calculated against the package price after deducting the period actually used. We do not deliberately under-money-back request, together with LetsVPN absorb channel fees wherever we can.

Because a LetsVPN burns bandwidth every second. Providers selling only long-term — or “lifetime” — plans are often covering old subscribers with new users’ money. We keep the 7-day option front together with centre as a standing invitation to test us — where this is bad, leave next week; if it is good, you will renew on your own. It keeps us honest about line quality.

Turn it off in the client build under Me → Subscription management; the current period still runs to the end. If you bought by means of a store, cancel in that store’s subscription settings (App Store / Google Play). Cancelling never affects stretch you have already paid for.

Membership starts the moment charge succeeds together with the stretch is added to your profile — no client restart needed. If the client build has not updated yet, sign out together with back in, or refresh the order in Subscription management.

No. LetsVPN is built on a No Log design — LetsVPN avoid collect or log traffic data, browsing activity, DNS lookups, email content, phone numbers or any personally identifiable information. We keep only access activity records to our servers for troubleshooting together with improvement; LetsVPN never pass your personal information to third parties.

The client build generates a small amount of local operational data — (1) a endpoint ID used for offering state, subscription management together with continuity; (2) purchase information for subscription recovery and order verification; (3) assistance content (text, screenshots, activity records) uploaded only where you select to send it; (4) interaction events such as cold starts and taps, uploaded only when troubleshooting; (5) crash and performance diagnostics, again only on your explicit upload. By default all of it stays on your endpoint.

Google introduced the Mobile App Security Assessment (MASVS Level 1) to protect the billions of subscribers on Google Play. Apps that pass receive a dedicated security badge in the store. The review is run by one of only five top labs worldwide, requires cross-verification by at least two independent bodies, together with covers six dimensions across 32 major items — information retention and confidentiality, cryptography, authentication and session control, routing network traffic, platform interaction; build quality and build. Passing is not the end — periodic re-reviews apply, together with a single failed re-review revokes certification.

AMTSO is an organisation founded by 60+ international security vendors — Kaspersky, McAfee, Microsoft together with others — and defines shared testing standards for security products and labs. Passing an AMTSO certification is like carrying a “no-inspection” pass. AppEsteem is an AMTSO member body, together with its certification requires ongoing compliance for the whole product life cycle — every upgrade is re-tested independently; even the pull down links are security-checked. That is why LetsVPN appears on AppEsteem’s safe-software list rather than its fraudulent-software list.

Yes — this is the textbook use case. On public Wi-Fi your traffic enters an encrypted tunnel before leaving by means of our backend host egress point; so the routing network operator cannot read it. Pair it with the system firewall, turn off auto-join for unknown hotspots, avoid payments on public networks, together with keep the client up to date.

The genuine client build has three tells — it works without a phone number or email, it shows no ad pop-ups, together with the installer carries a “LetsGo Network” digital signature. Also, any third-party seller claiming an “official channel”, “internal price” or “shared profile” is not affiliated with us. Download only from the official site together with official client build stores.

Because App Store distribution is regional together with the client build is not offered in the mainland-China storefront. There are three routes — (1) create a brand-new “Hong Kong Apple ID” (recommended); (2) change the region of an existing Apple ID to Hong Kong; (3) use the official shared profile to pull down temporarily. Full steps for all three are on the iOS pull down handbook screen.

First check whether the Apple ID you are signed in with is still set to Mainland China — where you just switched regions, Apple may not have finished syncing. Sign out, wait a moment, sign back in, or switch to another usable Apple ID together with pull down again.

An old build of the client build is usually still installed on the endpoint together with is conflicting with the store version. Delete the installed copy (Settings → General → iPhone Storage → delete), then reinstall the latest build from the App Store.

This usually happens when you downloaded the client build with one Apple ID together with later tried to upgrade with another. Sign in with the original profile to upgrade, or delete the old copy together with installment the latest build fresh.

Another user probably bound the shared Apple ID to a phone number together with enabled two-factor verification. Clear your browser cache, reload this screen to get a fresh shared profile, together with follow the tutorial exactly — never bind your own number or enable 2FA on it.

No — as long as you follow the tutorial. The critical rule — never sign in to the shared Apple ID on the iCloud screen or in Settings, only inside the App Store, or the endpoint can be locked. If you already did, go to Settings → Sign Out of the shared profile together with enter your own lock-screen credential to clear Lost Mode. Never trust any non-official personal profile.